Queen’s Awards for Innovation
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Blog
TrackBack and Chrysalis Loyalty are delighted to announce that the TrackBack lead contact tracking solution is now fully integrated with the Chrysalis Loyalty Key2Key retention software. Key2Key is an industry leading retention solution that ensures that high-converting leads are identified and presented to Dealers at the right time to maximise the opportunity to create loyalty. […]
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Our goal at TrackBack is to improve lead follow-up. One aspect of our service that has been designed to dramatically increase the speed of lead follow-up at the dealership is our dealer alert functionality. The alert functionality sends an SMS and/or an email to the sales team when a new lead is available. We also […]
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Volkswagen Financial Services UK LTD has launched TrackBack as an integral part of their RENEW programme. The TrackBack call tracking service has been fully integrated with the Chrysalis Key2Key system for Audi, SEAT and ŠKODA UK with the aim of rolling out across all the brands in the Group in 2020. Jessica Hartwell from Volkswagen […]
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The IAA (International Automobile Exhibition) is the largest car show in the world, open to both professionals and private visitors. Not only do leading manufacturers use the show to introduce new vehicles and products to the public for the first time, its also a great opportunity for discussion and talks on industry studies, concepts and […]
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Are you looking for an exciting flexible role, working from home for a minimum of 10 hours per week? This is a great opportunity to join our fast growing team and we are looking for people who have excellent listening skills, attention to detail and the ability to self motivate and work to deadlines. If […]
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TrackBack is proud to announce that Nissan Motor GB is the latest manufacturer to use our award-winning services following the launch of our systems to their dealer network on the 17thJune. The programme will integrate with Nissan Motor GB’s lead management system, providing lead tracking and real-time reporting to the dealer network. TrackBack believes that […]
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In today’s digital society we are becoming increasingly immersed in shopping online for goods like food, clothes and even white goods without ever seeing the items in the flesh. Every day we are influenced by cleverly targeted adverts and recommendations that are based on our unique browsing and purchase history. This is just one small […]
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For the past few years the automotive industry has seen a trend towards lead follow-up by email, after all it can be automated, personalised and measured. And with the right program you can guarantee that 100% of leads are responded to. But does responding to a lead by email help to move customers along in […]
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Are you passionate about Customer Experience? Are you experienced in managing a team and conducting Quality Assessment in a customer communication or contact centre environment? If this sounds like you or someone that you know then we’d love to hear from you! Please see the full job description below and submit your CV and covering letter […]
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One of the most common questions we get asked by our automotive manufacturer clients is “Which is the best method to follow-up customer sales leads”. The answer is, use the phone! This is often followed by “Should I use a call centre to contact leads or send them to our Dealers to follow-up?”. So here […]
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