Our Customer Experience Manager holds regular training sessions with our team of dedicated staff members to keep them up to date with recent product developments, analysis techniques and best practise. Today we are holding the 1st training event of the year with the team at our head offices in Twickenham.
The training today is especially exciting as we have further developed our SCAN system to improve the scoring mechanisms and enhance the reporting outputs for our clients.
SCAN measures the call handling skills demonstrated by customer facing staff, keeping them on their toes by measuring real life customer experiences.
