Queen’s Awards for Innovation
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Tagged : call recording systems
As part of our continued roll out programme across mainland Europe, Fiat in the Netherlands and Belgium are now live with our TrackBack service. Tracking and measuring the follow up rates for leads generated by the head offices of Fiat within Belgium and the Netherlands, TrackBack is already having a positive impact on the levels […]
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After a dramatic transfer deadline day swoop, Calls2Account are pleased to announce that Danikka Matusalem (pictured right) has agreed to transfer from her previous company to join our Customer Support team. Sadly the timing of this news was somewhat overshadowed by Gareth Bale’s world record transfer, however we did make her juggle a football on her […]
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We often quote the European research conducted my MMIT and Bearing Point into lead follow-up by Dealers, you may have seen it in our previous blogs. We have known for a long time that TrackBack has a dramatic impact in the UK, but we were not certain how that would translate to Europe. Since April […]
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In a recent review between Zoey Keeble and Nicola Rose of Beadles Group and Pandora Vignaud of Calls2Account, it was great to receive praise for the efforts made by our customer service team. Zoey stated “We are a very busy marketing department looking after 11 dealerships and rely upon our suppliers to react quickly and […]
Continue Reading » Within a month of starting to use Calls2Account, Triumph West Yorkshire are already benefiting from the detail and information that the service offers. In a recent review, Patrick Jagger, Director commented “A couple of days ago, we had promised to call a customer back with regards to some goods that they wished to purchase. Unfortunately […]
Continue Reading » Every so often I hear a Customer Relationship Management professional declare that customers should decide how they wish to be contacted. And in this day and age, that will normally mean email (or text for short timely pieces of information). To a point I agree. People like to be in control of who’s allowed to […]
Continue Reading » The role of TrackBack, our call detection service used mainly in the car industry, is to deliver improved performance in lead management and follow-up. On a quarterly basis we benchmark our customers in order to provide a view of their dealers’ performance against an industry average. Our 2013 Quarter 2 results have just been published […]
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Based in Shipley, West Yorkshire Triumph are the latest dealer to choose Calls2Account professional to measure the effectiveness of their marketing initiatives and record inbound telephone calls to ensure that they always offer the highest levels of customer service. Ian Perkins, Sales Director at Calls2Account, comments: “We are really pleased that the team at Triumph […]
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We are pleased to announce that Hawkins Motors are the latest dealer to select Calls2Account as their chosen supplier for call tracking. Based in Blackwater near Truro, Hawkins Motors are leading the way for both Citroen and Hyundai in Cornwall. “We are delighted that Calls2Account has been selected as their call tracking provider by Hawkins […]
Continue Reading » Following a thorough tender process, we are delighted to announce that Beadles Group has chosen Calls2Account Professional and SCAN from our portfolio of services. Choosing Calls2Account Professional for inbound and outbound telephone call tracking and call recording, plus our SCAN service to analyse telephone calls on a monthly basis, Beadles Group are the latest dealer […]
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