Queen’s Awards for Innovation
and for International Trade
Tagged : call recording systems
This morning Kathryn our SCAN Manager initiated a call calibration session. SCAN (Sales Call Analysis) is a service where we score customer experiences by analysing client call recordings. We hold calibration sessions regularly. In those sessions all our analysts, known as Scanners, get together and are invited in to jointly score calls in order to […]
Continue Reading »Today we are supporting the Car Dealer Magazine Conference at the Heritage Motor Museum in Gaydon, Warwickshire. The theme for the conference is “Make More Profit and Protect Your Business” so it makes perfect sense that we are introducing Manufacturers and Groups and Dealers to our services that are proven in helping businesses to improve […]
Continue Reading »We recently appointed Pandora Vignaud as our new Customer Service Manager. She has taken over from Jennifer van der Schans who has gone travelling for a few months. Everyone at Calls2Account wishes her the best in her adventures! When interviewing for Jen’s replacement it got me thinking about our ethos for Customer Service, how we […]
Continue Reading »Most manufacturers challenge their Dealers to meet a certain level of sales lead follow-up in order to meet standards and qualify for their variable Dealer Margin. However, in the main this is measured against criteria such as: Are leads opened within 24 hours? Was the lead manually updated by the Dealer as being actioned within […]
Continue Reading »Leading Hyundai dealership, Ryders of Warrington have selected Calls2Account as their preferred supplier for call tracking and inbound call recording. Working closely with the Warrington Dealership Stefanie Hill commented “I am delighted that Ryders have chosen Calls2Account to help measure the effectiveness of their marketing and generate more showroom traffic for the sales team. I […]
Continue Reading »In a recent review with Jason Stanger, Sales Manager at Coulsdon Audi, we were delighted to receive the following feedback: “We have been using the Calls2Account system in the business for three months now, and I am really impressed with the system. Not only is it easy to use, but it also offers us a […]
Continue Reading »The SMMT has recently confirmed that year on year new car sales for period January to end February are 10% up – This is great news and one that the industry welcomes. Even so, this is no time to relax, remember that famous saying – Make hay whilst the sun is shining, well now is […]
Continue Reading »We are pleased to announce that as part of our ongoing work with Triumph Motorcycles, Jack Lilley Triumph in Ashford, Middlesex are the latest dealer to take Calls2Account as their chosen supplier. Dave Lilley, Director commented “Calls2Account is great. I can now clearly measure which marketing works for our business through the use of trackable […]
Continue Reading »Martin Rumble Vauxhall choose Calls2Account Martin Rumble Vauxhall car dealership have selected Calls2Account as their preferred call recording supplier. Recognising the importance of accurate marketing measurement and inbound call recording systems, Calls2Account has been selected above all competitors. We look forward to working closely with the management team in Nuneaton, helping them to improve the […]
Continue Reading »Does Traditional Telephone Mystery Shopping Give An Accurate Picture? Does traditional Representing 15 motorcycle manufacturers at multiple locations in Swindon, Cheltenham, Oxford, Reading and Stratford, Blade Motorcycles Group are the latest business to choose Calls2Account as their favoured marketing measurement and call recording service provider. Ian Perkins, Sales Director for Calls2Account comments “We are all […]
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