Queen’s Awards for Innovation
and for International Trade
Tagged : lead managementWe recently appointed Pandora Vignaud as our new Customer Service Manager. She has taken over from Jennifer van der Schans who has gone travelling for a few months. Everyone at Calls2Account wishes her the best in her adventures! When interviewing for Jen’s replacement it got me thinking about our ethos for Customer Service, how we […]
Continue Reading »Most manufacturers challenge their Dealers to meet a certain level of sales lead follow-up in order to meet standards and qualify for their variable Dealer Margin. However, in the main this is measured against criteria such as: Are leads opened within 24 hours? Was the lead manually updated by the Dealer as being actioned within […]
Continue Reading »In a recent review with Jason Stanger, Sales Manager at Coulsdon Audi, we were delighted to receive the following feedback: “We have been using the Calls2Account system in the business for three months now, and I am really impressed with the system. Not only is it easy to use, but it also offers us a […]
Continue Reading »We are delighted to announce that Laguna Motorcycles have selected Calls2Account as their preferred supplier for Advertising Call Response Tracking and Call Recording. Representing Triumph, Harley Davidson, Honda, Suzuki, Yamaha, Ducati, KTM and Kawasaki through five dealerships across Kent, makes Laguna Motorcycles the county’s largest motorcycle dealer group. Andrew Pearce, Managing Director said “We were […]
Continue Reading »The SMMT has recently confirmed that year on year new car sales for period January to end February are 10% up – This is great news and one that the industry welcomes. Even so, this is no time to relax, remember that famous saying – Make hay whilst the sun is shining, well now is […]
Continue Reading »We know from research that quick and appropriate telephone follow-up of test drive requests by Dealers has a massive impact on sales. But we don’t really need the research, surely it is just common sense? If a prospect has requested a test drive in one brand, there is a good chance he has requested one […]
Continue Reading »We are pleased to announce that as part of our ongoing work with Triumph Motorcycles, Jack Lilley Triumph in Ashford, Middlesex are the latest dealer to take Calls2Account as their chosen supplier. Dave Lilley, Director commented “Calls2Account is great. I can now clearly measure which marketing works for our business through the use of trackable […]
Continue Reading »Martin Rumble Vauxhall choose Calls2Account Martin Rumble Vauxhall car dealership have selected Calls2Account as their preferred call recording supplier. Recognising the importance of accurate marketing measurement and inbound call recording systems, Calls2Account has been selected above all competitors. We look forward to working closely with the management team in Nuneaton, helping them to improve the […]
Continue Reading »Does Traditional Telephone Mystery Shopping Give An Accurate Picture? Does traditional Representing 15 motorcycle manufacturers at multiple locations in Swindon, Cheltenham, Oxford, Reading and Stratford, Blade Motorcycles Group are the latest business to choose Calls2Account as their favoured marketing measurement and call recording service provider. Ian Perkins, Sales Director for Calls2Account comments “We are all […]
Continue Reading »T Wall Garages expand the use of Calls2Account. We are pleased to announce that T Wall Garages have further expanded the use of Calls2Account across their dealerships. Stourbridge Motor House, the leading Vauxhall dealership in the area, have added Calls2Account to their toolkit. Our unique and easy to use system allows the business to record both incoming and outgoing telephone calls, […]
Continue Reading »