Blade Motorcycle Group feels the benefit of Calls2Account

The Blade Motorcycle Group is one of the largest motorcycle groups in the UK, with dealerships in Berkshire, Wiltshire, Gloucestershire, Oxfordshire and Warwickshire. Calls2Account has been used to track telephone calls and call recording by the group for just over 12 months.  At a recent meeting between Chris Waldron, Blade Motorcycle Group General Manager and […]

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SCAN Training

Our Customer Experience Manager holds regular training sessions with our team of dedicated staff members to keep them up to date with recent product developments, analysis techniques and best practise. Today we are holding the 1st training event of the year with the team at our head offices in Twickenham. The training today is especially […]

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SCAN Training Day 2013

Our clients experience SCAN call analysis. Our already experienced SCAN analysts hold regular training sessions to calibrate what they do, keep up to date with the latest techniques and industry trends and also share experiences and knowledge. Our Customer Experience Manager holds regular training sessions with our team of dedicated staff members to keep them […]

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Beadles Group selects Calls2Account for Inbound and Outbound Call Tracking, Call Recording and Call Analysis

Following a thorough tender process, we are delighted to announce that Beadles Group has chosen Calls2Account Professional and SCAN from our portfolio of services. Choosing Calls2Account Professional for inbound and outbound telephone call tracking and call recording, plus our SCAN service to analyse telephone calls on a monthly basis, Beadles Group are the latest dealer […]

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How To Calibrate Call Analysis

This morning Kathryn our SCAN Manager initiated a call calibration session. SCAN (Sales Call Analysis) is a service where we score customer experiences by analysing client call recordings. We hold calibration sessions regularly. In those sessions all our analysts, known as Scanners, get together and are invited in to jointly score calls in order to […]

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