Missed calls are a growing challenge, especially when people screen calls from unknown numbers. Many turn off calls from non-contacts altogether, sending them straight to voicemail, making it difficult to increase dealer car sales.
But what if you could change that?
TextBack: Solving the Missed Call Problem to Increase Dealer Car Sales
TextBack is our new product designed to ensure more of your dealers phone calls get answered. It combats the common issue of calls being ignored by sending pre and post-call SMS messages.
Imagine what it could do for your sales numbers if more calls to leads successfully made contact.
Here’s how it works.
Pre-Call SMS: Prepare Leads for Your Call
When a new lead enters your system, TextBack lets the dealer send a pre-call text message.
This message informs the lead that a call is coming from a specific number, which helps avoid their automatic call screening.
Dealers can send one pre-call message per lead, making sure their number doesn’t get lost in the unknown-caller abyss.
For example, the message might read:
"This is your local (brand) dealer. Thank you for your recent enquiry. We just wanted to let you know that we will be calling your shortly from the following telephone number 01234 567890."
Post-Call SMS: Follow-Up When the Call Goes Unanswered
If a lead doesn’t pick up, TextBack has it covered with a post-call SMS feature.
After an unanswered call, the sales executive can send an automated message such as:
"This is your local (brand) retailer, (name of dealership). We tried to call you regarding your recent enquiry. We just wanted to let you know that we will be trying again shortly from the following telephone number 01234 567890."
This post-call follow-up keeps your brand and the dealership top of mind, improving the chance of your sales staff connecting on the next try.
Dealers can send one post-call message per call, either through End-of-Call Feedback or by accessing the online portal if no message was sent during the call.
Simple SMS Management and Reporting
Managing pre- and post-call messages is easy with TextBack. Sales executives can send the pre-call SMS directly from the lead page with just one click.
For post-call SMS, dealership staff have two options: use the feedback prompt after a missed call or send it manually through the portal if the message wasn’t already sent.
TextBack also gives you full reporting on how many SMS messages have been sent via each method, so you and your dealerships can track engagement and fine-tune your strategy to maximise contact rates.
Standardised Messaging for Consistency
To ensure clarity and professionalism, the messages are pre-formatted.
You won’t have to worry about wording choices - TextBack takes care of that, sending standardised, brand-approved SMS messages.
Maximise Your Contact Rates Today
TextBack makes it easier than ever for sales staff within dealers to reach your leads, turning missed calls into future opportunities.
Pre-call notifications and post-call follow-ups are proven ways to increase your contact rate and connect more efficiently with customers during the lead follow up process.
Don't let missed calls stop you from closing deals and increasing dealer car sales, get in touch to start using TextBack now and watch your contact rates soar.