The role of TrackBack, our call detection service used mainly in the car industry, is to deliver improved performance in lead management and follow-up.

We have been recruiting for a new Account Director and have seen some great candidates.

SCAN (Sales Call Analysis) is a service where we score customer experiences by analysing client call recordings.

Most manufacturers challenge their Dealers to meet a certain level of sales lead follow-up.

We know from research that quick and appropriate telephone follow-up of test drive requests by Dealers has a massive impact on sales.

It is common for us to hear the frustrations of managers that their sales teams do not make enough prospecting calls.

Automotive management has recently published the results of a survey that was sent to over 5,000 franchised dealers across the UK.

The single thing that will differentiate you from your competitors is how well you look after your customers – and implementing a Call Analysis system is a great way to measure this.

This is the second in a series of blogs relating to lead management. I have been working in the Motor Industry for 20 years...

This is the first in a series of blogs relating to lead management.

Does traditional telephone mystery shopping give an accurate picture?