Manufacturer Lead Management – Part 1 – The Stand-off

Posted on 31st May 2011/ Knowledge Sharing/ call analysis, call recording, call recording systems, call reluctance, call tracking, Calls2Account, car dealer, car sales, lead follow-up, lead management, marketing measurement, Sales Call Tracking, sales lead management, telephone sales, trackback / No Comments

This is the first in a series of blogs relating to lead management. I have been working in the Motor Industry for the last 20 years. Whilst we may think that we are in a fast moving and changing environment, many aspects of the industry have not changed at all. One of those is the […]

Why Trust Is Not Enough

Posted on 19th April 2011/ Scan/ call analysis, call recording, call recording systems, call reluctance, call tracking, Calls2Account, lead follow-up, lead management, marketing measurement, Sales Call Tracking, sales lead management, telephone sales, trackback / No Comments

Does traditional telephone mystery shopping give an accurate picture? Traditional telephone mystery shop exercises are still used by many businesses to gain an understanding of training needs of their staff and representatives. Bust does this method really offer an accurate picture of individuals skill sets? I believe that traditional telephone mystery shopping does have its […]

Tagged : Sales Call Tracking

Why Trust Is Not Enough

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