Queen’s Awards for Innovation
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Tagged : Sales Call TrackingT Wall Garages of Kingswinford are the latest dealership to choose Calls2Account‘s call recording and call tracking service Calls2Account to help measure marketing effectiveness and record inbound telephone calls. As a Vauxhall Main Dealer we are delighted to be working with Tim Barnes and his team at T Wall Garages. Want to learn more about […]
Continue Reading »The emphasis on customer care pervades every sector of our industry. We have just finished a pilot of Call Recording and Call Analysis (SCAN) for an NHS hospital. They deal with thousands of patient calls every week and were keen to understand and improve the patient experience they were providing in conversations which, by their […]
Continue Reading »Automotive management has recently published the results of a survey that was sent to over 5,000 franchised dealers across the UK. The survey has highlighted what the industry believes to be the 5 key challenges for car dealerships this year: Sourcing Stock Finding Customers Buyer Confidence Cutting Costs and Squeezing Margins Cash Flow
Continue Reading »2012 is set to be a tough year for the automotive industry and as such we have realigned our investment structures to assist the industry whilst still offering the best call tracking service and inbound and outbound telephone call recording products available.
Continue Reading »We are pleased to announce that Macrae and Dick have chosen call recording product Calls2Account as the preferred supplier for their head office at Inverness.
Continue Reading »Calls2Account’s Call Recording Service Can Help To Ensure Your Staff Comply With Procedures New car motor finance was up 11% in September compared with the same month last year and more than £1.1 billion was made available through car dealerships.
Continue Reading »The single thing that will differentiate you from your competitors is how well you look after your customers – and implementing a Call Analysis system is a great way to measure this. In many cases, the first point of contact businesses have with their customers is through a telephone call, so it’s essential that your […]
Continue Reading »This is the second in a series of blogs relating to lead management. I have been working in the Motor Industry for 20 years. In that time I have worked with a large number of manufacturers all of whom spent time and money trying to resolve the issue of Dealer follow-up of centrally provided leads. […]
Continue Reading »Dealers using our TrackBack service (outbound call recording) have found that whilst it is important to listen to the prospecting activity of the sales team, the TrackBack system is proving just as important for protecting the business from a service department perspective.
Continue Reading »Most people in the developed world communicate these days using texts, messaging, ‘walls’, and of course email. We choose to use these methods of communication because they are cheap, fast, easy (once you’ve mastered a keyboard using varying numbers of fingers), and most importantly, none of them put us on the spot. We can compose […]
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