Queen’s Awards for Innovation
and for International Trade
Tagged : call recording
TrackBack records millions of calls and tracks emails worldwide on behalf of many car manufacturers and of course, their customers who are awaiting contact from a dealer. However, each market where TrackBack operates has specific laws governing how calls can be legally recorded and used. Whilst TrackBack always advises clients to seek independent legal advice, […]
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Fewer and fewer voice calls are being made today. Most of us are more comfortable with messaging, emails and texts. And that’s because we are in control of the conversation. We can’t be interrupted. We can carefully compose responses. And we can ignore questions. We also decide when to respond, if we can be bothered. […]
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As part of our continued roll out programme across mainland Europe, Fiat in the Netherlands and Belgium are now live with our TrackBack service. Tracking and measuring the follow up rates for leads generated by the head offices of Fiat within Belgium and the Netherlands, TrackBack is already having a positive impact on the levels […]
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We are delighted to announce, that as part of our continued work with Fiat, France is the latest country to go live with TrackBack to measure and increase the lead follow-up rates of their dealer network. With annual new car sales of 1.1 million units France is one of the largest new car markets in […]
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After a dramatic transfer deadline day swoop, Calls2Account are pleased to announce that Danikka Matusalem (pictured right) has agreed to transfer from her previous company to join our Customer Support team. Sadly the timing of this news was somewhat overshadowed by Gareth Bale’s world record transfer, however we did make her juggle a football on her […]
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We often quote the European research conducted my MMIT and Bearing Point into lead follow-up by Dealers, you may have seen it in our previous blogs. We have known for a long time that TrackBack has a dramatic impact in the UK, but we were not certain how that would translate to Europe. Since April […]
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In a recent review between Zoey Keeble and Nicola Rose of Beadles Group and Pandora Vignaud of Calls2Account, it was great to receive praise for the efforts made by our customer service team. Zoey stated “We are a very busy marketing department looking after 11 dealerships and rely upon our suppliers to react quickly and […]
Continue Reading » Within a month of starting to use Calls2Account, Triumph West Yorkshire are already benefiting from the detail and information that the service offers. In a recent review, Patrick Jagger, Director commented “A couple of days ago, we had promised to call a customer back with regards to some goods that they wished to purchase. Unfortunately […]
Continue Reading » Every so often I hear a Customer Relationship Management professional declare that customers should decide how they wish to be contacted. And in this day and age, that will normally mean email (or text for short timely pieces of information). To a point I agree. People like to be in control of who’s allowed to […]
Continue Reading » The role of TrackBack, our call detection service used mainly in the car industry, is to deliver improved performance in lead management and follow-up. On a quarterly basis we benchmark our customers in order to provide a view of their dealers’ performance against an industry average. Our 2013 Quarter 2 results have just been published […]
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