Skoda Italia invests in lead follow up to improve customer experience

Skoda Italia

Skoda Italia are the latest brand to roll out TrackBack’s lead follow-up measurement services across their entire dealer network. Fully integrated into their Salesforce lead distribution and management system, TrackBack will measure and report on lead follow-up activity without changing any of their existing processes. Measuring telephone and email follow-up by their dealers, of centrally […]

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TrackBack adds 8th Brand in Belgium

8th Brand in Belgium

SsangYong is the 8th brand to choose TrackBack in the Belux region where our services are already used by Audi, SEAT, Skoda, Volkswagen, Volkswagen Commercial Vehicles, Hyundai and Suzuki. Gareth Thomas, Managing Director of TrackBack says “We are delighted that SsangYong have chosen to use TrackBack in Belgium to make sure that every sales lead is […]

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Nissan Motor GB launch TrackBack to its dealer network to improve lead tracking and reporting

TrackBack is proud to announce that Nissan Motor GB is the latest manufacturer to use our award-winning services following the launch of our systems to their dealer network on the 17thJune. The programme will integrate with Nissan Motor GB’s lead management system, providing lead tracking and real-time reporting to the dealer network. TrackBack believes that […]

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TrackBack sponsors Citroën Best Sales Team Award

TrackBack are proud sponsors of the Best Sales Team award, that was presented to Robins and Day Liverpool for their outstanding Sales performance. The Citroën Excellence Awards were held on Thursday 21st February in Hinkley, Leicestershire and the Best Sales Team award was presented by Eurig Druce, Sales Director for Citroën and Romesh Ranganathan.   […]

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TrackBack customer Suzuki voted top automotive brand in 2019 customer satisfaction index

The latest UK Customer Satisfaction Index (UKCSI) report produced by the Institute of Customer Service has revealed that TrackBack users, Suzuki UK, has been ranked as the best automotive brand. The research asks 45,000 consumers to rate their experiences of dealing with nearly 260 different companies across 13 sectors, including those in the motor industry. As well as reporting an […]

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Mazda increases focus on customer experience with launch of TrackBack lead reporting service

As customers increasingly research cars online and submit digital enquiries, Mazda UK has partnered with TrackBack to ensure all online enquiries receive a prompt and professional response from their chosen retailer. The TrackBack system is fully integrated with Mazda’s Lead Management System and will speed up the time it takes to respond to customer requests […]

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Volvo launches TrackBack reporting service

Volvo TrackBack launch

New reporting suite will improve speed and efficiency of digital customer communication With the continuing move from traditional to digital methods of contact between customers and retailers, Volvo Car UK has partnered with TrackBack to ensure anyone making an online enquiry receives a timely and high-quality response from their chosen retailer. The TrackBack system is […]

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Ford of Britain the latest OEM to adopt TrackBack lead tracking and reporting service

TrackBack is pleased to announce that Ford of Britain is the latest automotive client to use TrackBack’s award-winning lead tracking and reporting service. Integrating with Ford’s existing Lead Management System, TrackBack will provide Ford with an objective and accurate measurement of lead follow-up by its Dealer network, and identify how quickly and professionally these are actioned. […]

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