TrackBack sponsors Citroën Best Sales Team Award

TrackBack are proud sponsors of the Best Sales Team award, that was presented to Robins and Day Liverpool for their outstanding Sales performance. The Citroën Excellence Awards were held on Thursday 21st February in Hinkley, Leicestershire and the Best Sales Team award was presented by Eurig Druce, Sales Director for Citroën and Romesh Ranganathan.   […]

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TrackBack customer Suzuki voted top automotive brand in 2019 customer satisfaction index

The latest UK Customer Satisfaction Index (UKCSI) report produced by the Institute of Customer Service has revealed that TrackBack users, Suzuki UK, has been ranked as the best automotive brand. The research asks 45,000 consumers to rate their experiences of dealing with nearly 260 different companies across 13 sectors, including those in the motor industry. As well as reporting an […]

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Mazda increases focus on customer experience with launch of TrackBack lead reporting service

As customers increasingly research cars online and submit digital enquiries, Mazda UK has partnered with TrackBack to ensure all online enquiries receive a prompt and professional response from their chosen retailer. The TrackBack system is fully integrated with Mazda’s Lead Management System and will speed up the time it takes to respond to customer requests […]

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Volvo launches TrackBack reporting service

Volvo TrackBack launch

New reporting suite will improve speed and efficiency of digital customer communication With the continuing move from traditional to digital methods of contact between customers and retailers, Volvo Car UK has partnered with TrackBack to ensure anyone making an online enquiry receives a timely and high-quality response from their chosen retailer. The TrackBack system is […]

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Ford of Britain the latest OEM to adopt TrackBack lead tracking and reporting service

TrackBack is pleased to announce that Ford of Britain is the latest automotive client to use TrackBack’s award-winning lead tracking and reporting service. Integrating with Ford’s existing Lead Management System, TrackBack will provide Ford with an objective and accurate measurement of lead follow-up by its Dealer network, and identify how quickly and professionally these are actioned. […]

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Revved up and raring to go at the Triumph Spring Conference

Today we have joined the annual Triumph Motorcycles Spring Conference at the Heritage Motor Museum in Gaydon, Warwickshire. The conference brings together Triumph dealers from around the country to see the launch of new products and services. Calls2Account currently provides call tracing services for Triumph Motorcycles and a large number of their dealerships across the […]

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Calls2Account Customer Service Praised

In a recent review between Zoey Keeble and Nicola Rose of Beadles Group and Pandora Vignaud of Calls2Account, it was great to receive praise for the efforts made by our customer service team. Zoey stated “We are a very busy marketing department looking after 11 dealerships and rely upon our suppliers to react quickly and […]

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