The single thing that will differentiate you from your competitors is how well you look after your customers – and implementing a Call Analysis system is a great way to measure this.
In many cases, the first point of contact businesses have with their customers is through a telephone call, so it’s essential that your team makes the very best use of every opportunity presented.
Rather than conventional mystery shopping tools, Calls2Account’s Call Analysis software SCAN is unique as essentially every call is a mystery shop!
The reporting is comprehensive, measuring performance against your own identified key criteria, detailing the technical ability of your staff, as well as their interpersonal and relationship building skills.
To find out more on Calls2Account’s Call Analysis products, please visit our website today.