Call Recording and Call Tracking Can Resolve Call Reluctance Challenges

Automotive management has recently published the results of a survey that was sent to over 5,000 franchised dealers across the UK. The survey has highlighted what the industry believes to be the 5 key challenges for car dealerships this year: Sourcing Stock Finding Customers Buyer Confidence Cutting Costs and Squeezing Margins Cash Flow

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How Calls2Account’s Call Tracking Service can make 2012 a success

2012 is set to be a tough year for the automotive industry and as such we have realigned our investment structures to assist the industry whilst still offering the best call tracking service and inbound and outbound telephone call recording products available.

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Call Recording Can Help To Ensure Compliance

Calls2Account’s Call Recording Service Can Help To Ensure Your Staff Comply With Procedures New car motor finance was up 11% in September compared with the same month last year and more than £1.1 billion was made available through car dealerships.

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Manufacturer Lead Management – Part 2 – Why the automotive industry has failed to improve follow-up

This is the second in a series of blogs relating to lead management. I have been working in the Motor Industry for 20 years. In that time I have worked with a large number of manufacturers all of whom spent time and money trying to resolve the issue of Dealer follow-up of centrally provided leads. […]

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Call Reluctance

Most people in the developed world communicate these days using texts, messaging, ‘walls’, and of course email. We choose to use these methods of communication because they are cheap, fast, easy (once you’ve mastered a keyboard using varying numbers of fingers), and most importantly, none of them put us on the spot. We can compose […]

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Manufacturer Lead Management – Part 1 – The Stand-off

This is the first in a series of blogs relating to lead management. I have been working in the Motor Industry for the last 20 years. Whilst we may think that we are in a fast moving and changing environment, many aspects of the industry have not changed at all. One of those is the […]

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